Forum Credit Union

  • Collections Assistant Manager

    Job Locations US-IN-Fishers
    Job ID 2019-1261
    # of Openings
    Regular Full-Time
    Location : Name
    11313 USA Parkway
    Postal Code
  • Overview

    FORUMCULogo High Resolution


    FORUM’s primary mission can be summed up in one simple, yet sincere statement:
    Helping Members Live Their Financial Dreams.

    Voted Best Places to Work in Indiana for the past eight years, FORUM is dedicated to enriching the lives of our employees so we can in turn enrich the lives of our members.


    Position Summary:  The Collections Assistant Manager is responsible for assisting in the daily operations of the collections department to include:  staffing, scheduling, performance management and staff training/development.   This position will monitor and review collection arrangements and ensure that appropriate policies and procedures are followed to maintain compliance.


    Essential Duties:

    • Manage daily operations of the collections department to ensure goals are achieved and call quality and abandon rate standards are met.
    • Assist Collections Manager in development and implementation of goals and strategies to minimize risk and ensure regulatory compliance.
    • Review delinquent accounts for appropriate collections action, ensuring maximum efforts have been taken to collect funds
    • Manage all past due accounts, approving extensions, charge off, repossessions and liquidations as appropriate.
    • Maintain collection and incentive reporting.


    What we are looking for:

    • A two-year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training program
    • One year to three years of similar or related experience
    • Proficient computer skills
    • Attention to Detail - Focuses on the thoroughness and accuracy of work, including but not limited to ability to review information and follow appropriate guidelines
    • Service Orientation - Understands and anticipates the internal and external customer business needs and acts accordingly; provides high priority to customer/member satisfaction and service
    • Effective Communication - Expresses ideas effectively through multiple channels; clearly conveys an understanding of the needs of different audiences
    • Interpersonal Skills - Ability to build relationships with internal and external partners, business owners, members and colleagues; shows interest in other people's feelings, attitudes and reasoning by connecting in a direct, open, trusting and respectful manner
    • Achievement/Motivation - Drives for success; shows persistence and perseverance to achieve concrete and tangible results; takes action and shows tenacity when faced with resistance
    • Leadership - Achieves results through people by successful objective setting, performance review, motivation, delegation, teambuilding and empowerment
    • Composure - Performs well when faced with pressure due to adversity, opposition, conflict or emotional situations
    • Quantity/Quality of Work - Consistently produces accurate, thorough and complete work within defined timelines; volume of work completed meets expectations; sets high standards regarding working environment, developing quality standards and seeking ways to improve
    • Accountability - Accepts responsibility with a high level of ownership and commitment to achieve results


    What we offer:

    • Competitive industry pay and the opportunity to earn incentives and bonuses
    • Award winning training and development
    • Comprehensive benefits package


    FORUM Credit Union is a full service financial institution offering 13 convenient branch locations in the Indianapolis area. We were formed in 1941 and have since experienced tremendous growth by offering innovative services and considering our members’ needs as top priority. The Credit Union began with volunteers, and that same volunteer spirit exists today as we strive to help members better their financial lives.

    FORUM Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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